Privacy Policy

1. Overview

DownUnder Direct Wholesale is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, store, and disclose your personal information.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Name, business name, and contact details (e.g. email address, phone number, mailing address)
  • ABN or ACN
  • Payment and billing information
  • Business information (e.g. order history, delivery preferences)
  • Any correspondence or communications with us

We do not usually collect sensitive information unless required by law or with your consent.

3. How We Collect Personal Information

We may collect personal information:

  • When you contact us via phone, email, or online
  • Through our website or order forms
  • When you register for a wholesale account
  • During transactions or order fulfilment
  • From publicly available sources or third-party services (e.g. credit checks with your consent)

4. Why We Collect Your Information

We collect your information to:

  • Provide and manage our wholesale products and services
  • Process payments and deliver orders
  • Communicate with you about your account or orders
  • Send relevant updates, offers, or marketing (you can opt out at any time)
  • Comply with legal or regulatory obligations

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Delivery and logistics partners
  • Payment service providers and financial institutions
  • IT service providers and hosting companies
  • Our legal, accounting, or professional advisers
  • Government or regulatory bodies as required by law

We do not sell or rent personal information to third parties.

6. Storage and Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes using secure servers, encryption, and restricted access procedures.

When we no longer need your personal information, we take reasonable steps to destroy or de-identify it.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or out-of-date. To do so, please contact us (details below).

8. Complaints

If you believe we have breached your privacy, you may contact us using the details below. We will investigate your complaint and respond as soon as reasonably practicable. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or your personal information, please contact us at:

Jenny Sneddon
DownUnder Direct Wholesale
38 Deauville Rd,
DEAUVILLE NSW 2443
Ph: 0468 393 544
orders@downunderdirect.net.au
DownUnderDirect.net.au

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